The fine print
Shipping + Returns
Team Store timeline
- 01
14 Days to Shop
Families order and pay individually.
- 02
Store Closes
Ordering window ends on the posted date.
- 03
Production Begins
All orders move into production together.
- 04
Approx. 4 Weeks
Allow about four weeks from the closing date.
- 05
Shipped to You
Most orders ship directly to the customer.
Team Store ordering window
G&G Team Stores are typically open for a 14-day ordering period. Families shop and pay individually during that window. Once the store closes, all orders move into production together. An organization can reopen its Team Store for additional 14-day ordering periods throughout the season or year.
Production time
Team Store production begins after the store closes. Please allow approximately 4 weeks from the store closing date for production. Team Orders placed directly by an organization are scheduled individually and the timeline is confirmed with that organization.
Delivery
Most Team Store orders ship directly to the individual customer. Some organizations choose to coordinate a bulk shipment of all store orders; when an organization arranges bulk delivery, pickup may be offered through that organization. Local pickup directly from G&G is not available for individual orders unless otherwise specified. Customers receive shipping or distribution information based on the delivery method selected for their Team Store.
Shipping charges
Shipping charges, when they apply, are based on the delivery method selected for the store or order. Free standard shipping applies on orders over $150.
Returns & exchanges
Decorated and custom team pieces are made specifically for your organization and are final sale — they cannot be returned or exchanged. Please review product information and sizing carefully before ordering. Ready-made, non-custom items can be returned unworn within 14 days of delivery.
Changes & cancellations
Changes or cancellations to a Team Store order may be requested before the Team Store closes. Once the store closes and orders enter production, orders cannot be changed or canceled.
Damaged or incorrect items
If an item arrives damaged or is not what you ordered, contact us and we will make it right.
Contact
Questions about an order? Email info@gandgathletics.com and we’ll typically respond within one business day. More detail lives on our FAQ.